COMPLETE WEBSITE SUPPORT FOR PEACE OF MIND
All Software is Vulnerable. Software needs updating. All software. Including the software that powers your website. The world is getting smaller as more of us connect to the web and that means that it is only going to get harder to keep up, let alone stay ahead of the pack. More and more websites are getting hacked and attacked, including the big players like Twitter and Facebook as well as millions of small businesses everyday. It’s the nature of the world we live in and unfortunately websites are an easy target.
Keeping your website up to date, backed up and secure can be time consuming and a little tedious. It takes you away from what you should be doing, which is building relationships with your customers, staff and partners. The technology continues to evolve and there is no way you can keep abreast of all the trends and developments. Yes there are plenty of options for you to keep your website managed and up to date by the same company that hosts it. They do it for thousands of customers every day. That means they are experienced. It also means they might not be paying attention to the finer details of your particular website and business needs.
What information do you need from me?
We will need your WordPress Dashboard admin and FTP/SFTP login details. You can either send us your existing logins via our secure form or create a new user for us.
Will I still be able to make changes to my site?
Yes definitely! Our maintenance software allows us to monitor your website from our own dashboard. We will initially require to login so that we can set us up properly, but then everything we do will be done from our dashboard – unless you request us to update your content.
Does your care plans guarantee my website will be safe from hackers?
We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
The whole purpose of our client plans is preventative care. We plan to prevent anything untoward from happening. However, in case your website does experience a problem, we’ll be there communicating with the web host on your behalf.
Can I really cancel anytime?
Absolutely. We are all about our relationship with you and your website. Whilst we wouldn’t want to see you go, we understand that financial needs weigh heavily in many decisions, so we don’t lock anyone into a contract. Request a cancellation via email to firstname.lastname@example.org and we will immediately stop the next invoice or payment.
If you leave, any premium software licences we own will be removed from your site, as well as all the software we license and use to manage your site.
If my website wasn't built by you, can I still be on a Care Plan?
Although these plans are for sites we build or redesign, we always welcome clients who are looking for a long-term relationship with a dedicated webmaster.
We will first perform a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation we will perform all the website update and monitoring tasks and take a full backup. Most importantly, we’ll make a list of issues to fix and recommendations for improvement to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation carries a fixed, one-time fee of $250.
What if I need doesn't fit a Care Plan?
We suggest you review our Service Plans and purchase either a TimeBlock or Monthly Retainer.