WEBSITE CARE PLANS

It’s not maintenance.. It’s peace of mind!

Websites are no longer a set-and-forget marketing tool. As technology evolves, website software is constantly being updated to make it more secure, faster and more visible on search results. Just like how your smartphone and its apps need regular software updates, so too does your website.

Your website is a crucial part of your business and therefore requires extra care to make sure it continues to perform its functions.

Every day, Safe Browsing discovers thousands of new unsafe sites. Many of these are legitimate websites that have been compromised by hackers. Google blacklists around 20,000 websites for malware and around 50,000 for phishing each week – Google

website management by snowlake marketing design
If you can protect yourself against plugin vulnerabilities and brute force attacks, you are accounting for over
0
% of the security problem. - WordPress Security

OUR CARE PLANS

Here’s how we can help protect your site…
  • SILVER PLAN
    $99 monthly
    Best for standard business websites that are updated monthly
    • Economy cPanel Hosting
    • Software Updates
    • Preventative Maintenance
    • Daily Backups
    • 24/7 Uptime Monitoring
    • Database Optimisation
    • Video Tutorials
    • 30 min Support Time (*overage billed at standard SMD rate)
    • Monthly Performance Report
    • Monthly Security Monitoring
    • x
    • x
    • x
  • MINT PLAN
    $199 monthly
    Best for high traffic sites that are updated frequently
    • Deluxe cPanel Hosting
    • Software Updates (+ eCommerce)
    • Preventative Maintenance
    • Daily Backups
    • 24/7 Uptime Monitoring
    • Database Optimisation
    • Video Tutorials
    • 120 minutes Premium Support (*overage billed at reduced SMD rate)
    •  Monthly Performance Report
    • Weekly Security Monitoring
    • SSL Certificate
    • McAfee Security
    • x
  • BLACK PLAN
    $499 monthly
    Best for eCommerce and Large that are frequently updated
    • Ultimate cPanel Hosting
    • Software Updates (+eCommerce)
    • Preventative Maintenance
    • Daily Backups
    • 24/7 Uptime Monitoring
    • Database Optimisation
    • Video Tutorials
    • Unlimited premium support!*
    • Monthly Performance Report
    • Daily Security Monitoring
    • SSL Certificate
    • McAfee Security
    • Malware Removal + Reputation Fix

FREQUENTLY ASKED QUESTIONS

Its not maintenance… Its peace of mind…
HOW LONG DOES IT TAKE TO ACTIVATE MY PLAN?

Your plan will be activated within 24-48 business hours from when you sign up and provide us with the necessary details. All of this information will be provided within your new Web Care Plan agreement that we will supply to you when you sign up.

WHAT HAPPENS IF MY WEBSITE GOES DOWN OR IS HACKED!

The whole purpose of our care plans is preventative care, so we hope to prevent anything from happening. However, in the case your website needs urgent repairs from risks and threats, we will be there right to fix it back up again. We cannot promise your website will not be hacked under our care plans, and honestly no one can guarantee you this, however we can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website and your domain reputation.

WHAT IS INCLUDED IN THE DEDICATED SUPPORT TIME?

Your allocated support time covers many scope of works, from standard content changes and design tweaks, to newsletter and social media graphic design. Features that are excluded outside of this work, will receive a new scope of works estimation and considered as a new project.

DOES MY DEDICATED SUPPORT TIME ROLL OVER EACH MONTH IF UNUSED?

Your allocated support time is set aside each month in my schedule, due to a busy scheduled that is time restricted it is not viable for allocated time to be roll over each month sorry. Some days I wish there was another day in the month to be able to do this, but unfortunately I’m not in the time-travel business.

WHAT IF MY WORKS NEED EXTRA TIME ON TOP OF THE ALLOCATED TIME?

If your task requires time that goes over your allocated support time, we will send you an invoice for the time spent on the task less your allocated time. Don’t worry, we will let you know before we start if the project requires extra time.

MY WEBSITE WAS'NT BUILT BY SNOWLAKE, CAN YOU STILL MANAGE OUR SITE?

Most likely! It will all depend on the platform your site is built on and whether your attached to a current developer. But more often than not, yes we can care for your site. Simply fill out our application and we will be in contact.

NY CIRCUMSTANCES HAVE CHANGED, CAN I CHANGE MY PLAN?

Sure can! You can upgrade, downgrade or cancel your plan when ever you like! – However, we do restrict one change per month for administration purposes. 

OUR EXTENDED SERVICES

We cover it all so you don’t have to spend anymore time looking for the services you need…
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NEED A DOMAIN NAME OR HOSTING

Purchase your domain name and hosting right here, or we can set it up for you!

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WANT TO START A EMAIL NEWSLETTER?

Email Marketing is a highly effective digital marketing strategy to convert prospects and fans into customers.

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Technical Support

We understand technology isn't for everyone, so we offer our knowledge and skills in case you need a quick fix or a complete makeover.

READY TO START YOUR PROJECT?

Are you ready to work with us? Complete our Digital Design Project Enquiry to get started